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Shop » FAQ

How do I order?
You can send your order by filling in the order form on this site. Orders will not be accepted over the phone or by fax or email unless and otherwise stated in the product description. Your order will be confirmed by e-mail.

Will the items delivered match the items as they appear on your site?
Certainly. The items will be the same brand and type as shown on the site. However, there may be variations in colour, shade and design as these depend on monitor and availability.

Do you feature Special Offers on your site?
From time to time we shall be featuring Special Offers or Bonuses. You will find these on site or we will keep you informed via e-mail.

How will the Product be delivered?
We ship by Courier or by Mail. We take special care to ensure that the Products are delivered on time and in perfect condition.

Are there any additional delivery charges?
Our delivery charges are shown in the shopping cart. Should there be any additional charges, we will inform you in advance.  IMPORTANT: IMPORT DUTIES ARE NOT INCLUDED IN THE TOTAL AND THEY DEPEND ON THE COUNTRY YOU LIVE IN.

How long do you take to deliver?
Generally products are delivered within 48 hours (Florence, Italy) from order.

What if a Product is not delivered?
Sometimes, due to circumstances beyond our control, your order may go in backorder. In such cases we will ship the Product later and we will pay for the additional shipping cost.

How do I make payments?
By Paypal or wire transfer. You do not need to have a Paypal account to pay, you just need a credit card. Contact us to pay by wire transfer. Paypal is the fastest way.

What if there has been a change in the recipient's address?
You must inform us of this change at least 3 days before the date of delivery or your order may be delivered to the wrong address for which we will not be held responsible.

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